VDOT
The City of Alexandria is proud to announce the launch of the upgraded Alex311 app and portal, just in time for the holidays. The newly designed platform makes connecting with City services more convenient, whether you're at home or out and about in Alexandria.
311 is a non-emergency phone number and service in many U.S. cities that connects residents to local government services for information, reporting issues like potholes, noise complaints, or graffiti and requesting non-urgent help, freeing up 911 for actual emergencies.
A map on the portal shows where constituents have questions or suggestions about different City services whether it's a pothole or an icy roadway or a street sign.
Image courtesy of City of Alexandria
A map on the 311 Website shows areas where residents have questions about everything from trash pickup to icy roads.
It provides a central, convenient way to reach city departments via phone, apps, or online portals for things like trash pickup, streetlights, tax questions, and more, offering 24/7 self-service options and live agents during business hours.
What’s new for Alex311?
The Alex311 portal and app are now more user-friendly, with a modern, accessible, mobile-responsive design. The latest version of the Alex311 app is set to launch Monday, Dec. 22.
Visit alexandriava.gov/Alex311 or download the Alex311 app from your favorite app store. The Alex311 app is available for Apple and Android devices.
The website can be used on any computer or mobile device. Explore how easy it is to access City services right at your fingertips. The City would like any feedback you can share about your use of the new portal and app.
Connect with Alex311
To keep up with the latest updates, features, and tips for using the new Alex311 app, follow along on X (Twitter) and Facebook by searching for the username: @Alexandriava311.
For questions or help using the new platform, call the Alex311 contact center at 703.746.4311 or by dialing 311. The City looks forward to serving you with the new Alex311 experience.
For reasonable disability accommodation, contact Tenesia Wells at tenesia.wells@alexandriava.gov or call 703.746.4311, Virginia Relay 711.
